Terms & Conditions

1. Introduction

Welcome to Loyalio ("we", "our", "us"). These Terms and Conditions govern your use of the Loyalio platform, accessible at loyalio.co.uk, and any related services we provide.

By registering an account or using our platform, you agree to be bound by these terms. If you do not agree, you must not use our services.

2. Our Services

Loyalio provides a SaaS (Software as a Service) loyalty, rewards, and marketing platform for businesses. Our platform includes features such as:

• Customer loyalty point tracking and tier management
• Automated marketing campaigns via email and SMS
• Spin wheel reward gamification tools
• Business analytics and customer insights
• Embeddable widgets for your website

3. Accounts and Registration

To access our platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your login credentials and for all activities that occur under your account.

You must be at least 18 years of age and a registered business owner or authorised representative to sign up as a business account holder.

4. Subscriptions and Billing

Loyalio operates on a monthly subscription basis. By subscribing, you authorise us to charge your payment method on a recurring basis at the selected plan rate.

• Trial offer: £1 for your first 30 days, then your plan's standard monthly rate.
• Lifetime discount: A reduced rate applied immediately and maintained as long as your subscription remains active.
• You may cancel at any time from your account settings. Cancellations take effect at the end of your current billing period.
• We do not offer refunds for partial months.

5. Acceptable Use

You agree not to use Loyalio to:

• Send unsolicited or spam communications to your customers
• Store or process data in violation of applicable data protection laws
• Impersonate any person or entity
• Attempt to reverse-engineer, copy, or redistribute our platform
• Use the platform for any unlawful purpose

6. Your Data and Your Customers' Data

You remain the data controller for all customer data you input into the Loyalio platform. We act as a data processor on your behalf. You are responsible for ensuring you have lawful grounds to process your customers' personal data and for providing them with appropriate privacy notices.

Please refer to our Privacy Policy for full details on how we handle data.

7. Intellectual Property

All content, branding, software, and materials on the Loyalio platform are owned by or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Loyalio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability to you shall not exceed the amount you paid us in the 3 months prior to the claim.

9. Termination

We reserve the right to suspend or terminate your account if you breach these terms, engage in fraudulent activity, or if we reasonably believe your use poses a risk to other users or our platform.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or in-app notification of any material changes. Continued use of the platform after changes constitutes your acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us at:

📧 support@loyalio.co.uk